Shipping Policy

In stock items will generally ship within one to three business days after we receive your order. If your order (or portions thereof) are backordered or otherwise delayed, we will send you an e-mail to let you know and to ask if you would like to wait for the backorder. Shipping terms (excluding some items) are prepaid, F.O.B. from Merten Marine Ltd, Oshkosh, WI USA


International Shipping Policy

Merten Marine LTD will gladly send your order anywhere in the world (within US law), but shipping arrangements should be made in advance by contacting us at (920)-231-6751 or by E-MAIL. All customs/tariff fees are the responsibility of the purchaser. Merten Marine LTD also ships internationally by United Parcel Service and the United States Postal Service, just ask for a shipping quote. 
 

Parts and Accessories Non-Warranty Return Policy

Parts and accessories purchased from Merten Marine LTD will be accepted for non-warranty return if returned within 30 days from date of invoice. All returns must be new, undamaged, complete, never installed, and in original factory-sealed packaging. Parts or accessories shipped as part of an engine package are not eligible for return. A credit will be applied to the account of the net purchase price less a minimum 20% restocking fee, Mercury Propellers from Mercury Racing are subject to a 25% minimum restocking fee. Restocking fees are at the discretion of Merten Marine. No returns over 30 days are allowed, no exceptions. Request a RMA number by phone (920-231-6751) or E-MAIL.


Required Documentation

All returns must be accompanied by a note or photocopied invoice for the part(s) being returned. In addition, clearly mark the total number of packages being returned. Example: 1 of 3; 2 of 3; 3 of 3.


Shipping Address Information

All parts and accessories returns must be sent to:

Merten Marine LTD
1087 Cozy Lane
Oshkosh WI 54901


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