Shipping Policy
In stock items will generally ship within one to three business days after we receive your order. If your order (or portions thereof)
are backordered or otherwise delayed, we will send you an e-mail to let you
know and to ask if you would like to wait for the backorder. Shipping terms (excluding some items) are prepaid, F.O.B. from
Merten Marine Ltd, Oshkosh, WI USA
International Shipping Policy
Parts and Accessories Non-Warranty Return Policy
Parts and accessories purchased from Merten Marine LTD will
be accepted for non-warranty return if returned within 30 days from date of invoice. All returns must be new,
undamaged, complete, never installed, and in original factory-sealed packaging. Parts or accessories shipped as part of an engine package are not eligible for
return. A credit will be applied to the account of the net purchase price less
a minimum 20% restocking fee, Mercury Propellers from Mercury Racing are subject to a 25% minimum restocking fee. Restocking fees are at the discretion of Merten Marine. No
returns over 30 days are allowed, no exceptions. Request a RMA number by phone (920-231-6751) or E-MAIL.
Required Documentation
All returns must be accompanied by a note or photocopied
invoice for the part(s) being returned. In addition, clearly mark the total
number of packages being returned. Example: 1 of 3; 2 of 3; 3 of 3.
Shipping Address Information
All parts and accessories returns must be sent to:
Merten Marine LTD
1087 Cozy Lane
Oshkosh WI 54901